Halcyon Management Group

Dutch St provides a wide range of operational support to the Halcyon Management Group, an established owner and manager of multi-family properties in Brooklyn, New York including West Wharf, a new 7-acre waterfront residential destination in Greenpoint. Dutch St has advised the Halcyon Management Group on a wide range of building operations and resident communications functions including customer journey mapping as well as the successful alignment of resident services, maintenance, and leasing functions.

Deliverables include corporate logo refinement, customer journey maps, leasing documents, leasing workflow tools, standard operating procedures (SOPs) for maintenance and management team members, resident communications, and multiple Resident Manuals outlining leasing, maintenance, management and pet protocols.